Refund & Exchange Policy
Effective Date: January 2026
At Libas By Waqas, customer satisfaction is important to us. This Refund & Exchange Policy outlines the terms under which returns, refunds, and exchanges are accepted, in accordance with United States consumer standards.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in their original condition with all tags intact.
- Items showing signs of wear, damage, or alteration will not be accepted.
Non-Returnable Items
The following items are non-returnable and non-refundable: – Sale or discounted items – Items purchased during promotions or clearance sales – Custom-stitched or altered products
Exchange Policy
- Size exchanges are allowed within 7 days of delivery, subject to stock availability.
- Only one exchange per order is permitted.
- Customers are responsible for return shipping costs for exchanges unless the item is defective or incorrect.
Refund Policy
- Once your return is received and inspected, you will be notified of approval or rejection.
- Approved refunds will be issued to the original payment method.
- Refund processing time is 7–10 business days after approval.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
- Provide clear photos of the item and packaging to help us resolve the issue promptly.
Return Process
To initiate a return or exchange: 1. Email us at info@libasbywaqas.com with your order number. 2. Our team will provide return instructions. 3. Ship the item back using a trackable shipping method.
Returns sent without prior approval may not be accepted.
Processing Time
- Exchanges are processed within 5–7 business days after receiving the returned item.
- Replacement shipping times follow our standard shipping policy.
Important Notes
- Colors may vary slightly due to lighting and screen resolution.
- Handcrafted items may have minor variations, which are considered part of the design and not defects.
Contact Information
For questions regarding refunds or exchanges, please contact us:
Email: info@libasbywaqas.com
Thank you for shopping with Libas By Waqas. Luxury • Elegance • Confidence